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Conflict Style Assessment Inventory
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About Conflict Style Assessment Inventory
Scale Name
Conflict Style Assessment Inventory
Author Details
Meet Marshall
Translation Availability
Not Sure
Background/Description
The Conflict Style Assessment Inventory is a widely used tool designed to identify an individual’s preferred method of managing and resolving conflicts. The inventory is rooted in the theoretical framework developed by Kenneth W. Thomas and Ralph H. Kilmann, who introduced the concept of five distinct conflict management styles: Competing, Collaborating, Compromising, Avoiding, and Accommodating.
Each of these styles reflects a different approach to handling conflict, based on the individual’s level of assertiveness (concern for self) and cooperativeness (concern for others):
- Competing: High assertiveness, low cooperativeness. Individuals prioritize their own needs and may use power to win the conflict.
- Collaborating: High assertiveness, high cooperativeness. Individuals seek to work with others to find a win-win solution that satisfies all parties.
- Compromising: Moderate assertiveness, moderate cooperativeness. Individuals aim to find a middle ground, where both parties make concessions.
- Avoiding: Low assertiveness, low cooperativeness. Individuals may sidestep the conflict or withdraw from it entirely.
- Accommodating: Low assertiveness, high cooperativeness. Individuals prioritize the needs of others over their own, often yielding to maintain harmony.
The Conflict Style Assessment Inventory helps individuals gain insight into their default conflict resolution behaviors and understand the strengths and weaknesses of their preferred style. This awareness can be critical in both personal and professional settings, where effective conflict resolution is essential for maintaining healthy relationships and achieving organizational goals.
Administration, Scoring and Interpretation
- Participant Selection: The inventory is suitable for individuals in various settings, including workplaces, educational institutions, and counseling sessions. It can be used with employees, students, or clients to explore their conflict resolution styles.
- Inventory Distribution: The assessment can be administered in paper format or electronically. Participants are provided with a series of statements or scenarios and asked to select the response that best represents their typical behavior in conflict situations.
- Response Format: The inventory typically uses a Likert scale or a forced-choice format, where participants rank or choose between different conflict management behaviors.
- Scoring: Each response corresponds to a particular conflict style. Scores are tallied for each style, revealing the participant’s dominant conflict management strategy. The inventory may also provide insights into secondary styles that the individual may use in different contexts.
Reliability and Validity
The Conflict Style Assessment Inventory, especially versions based on the Thomas-Kilmann framework, has demonstrated good reliability and validity in various studies. The inventory’s internal consistency is generally high, with Cronbach’s alpha values indicating that the items within each conflict style are measuring the same construct.
In terms of validity, the inventory’s construct validity has been supported by research showing consistent relationships between conflict styles and related psychological constructs, such as assertiveness, communication patterns, and interpersonal relationships. The inventory’s predictive validity is also evidenced by its ability to forecast how individuals will behave in real-world conflict situations, making it a useful tool for both personal development and organizational training.
Available Versions
20-Items
Reference
https://www.marshall.edu/advising/files/2022/04/Conflict-Styles-Inventory.pdf
Important Link
Scale File:
Frequently Asked Questions
Q: What is the purpose of the Conflict Style Assessment Inventory?
A: The inventory is designed to help individuals identify their preferred conflict management style and understand the strengths and limitations of that style in various situations.
Q: Who can benefit from taking the Conflict Style Assessment Inventory?
A: The inventory is useful for anyone looking to improve their conflict resolution skills, including employees, managers, students, and individuals in counseling or therapy.
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